Using MTR on Linux
For Redhat based operating systems download MTR by issuing the following command:
yum install mtr
For Debian based operating systems download MTR by issuing the following command:
apt-get install mtr
Issue the following command:
Using MTR on Windows
Download WinMTR from http://winmtr.net/download-winmtr/
Open WinMTR and enter the destination IP address in the “Host” field and click start
Using MTR on OSX
Download and install MTR from https://code.google.com/p/rudix/downloads/detail?name=mtr-0.82-1.pkg&can=2&q=mtr
Open 'Terminal' and issue:
sudo mtr [destination_IP_address]
General information when running a MTR
The MTR will allow us to identify the route your traffic is taking to your server and any issues in between.
The most helpful response is a text report provided in the ticket you have open with us regarding your issue.
Please let the report run for at least 180 seconds as this is time required for an accurate report.
A report from your current connection to your service is the most helpful.
A report from your server to your home IP will also be very beneficial in finding the issue efficiently. (You can find your IP by visiting http://whatismyip.org)
this is what you should get: